Refund Policy

Last Updated: April 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which puresubstance will process refund requests for services provided through the website puresubstance.info. Our goal is to ensure transparency and fairness while protecting the rights of both our users and our company.

Scope and Applicability

This policy applies to all users of puresubstance.info who purchase services from Puresubstance. By using our services, you agree to comply with this Refund Policy. If you do not agree with the terms outlined herein, you should not use our services.

Definitions

  • “Services” refers to the software-as-a-service products offered by puresubstance through puresubstance.info.
  • “User” refers to any individual or entity that accesses or uses the services provided by Puresubstance.
  • “Refund” refers to the reimbursement of fees paid by the user for services that are eligible for a refund under this policy.

Main Policy Content

1. Refund Eligibility

Users may request a refund for the following reasons:

  • The service was not delivered as described.
  • The service was not functioning as intended due to technical issues attributable to Puresubstance.
  • The user canceled their subscription within the specified trial period, if applicable.

Refund requests must be submitted within 30 days of the initial purchase date or the date of the service failure.

2. Refund Process

To initiate a refund request, users must:

  1. Contact our customer support team at [email protected] or call +18016629220.
  2. Provide the order number and a detailed explanation of the reason for the refund request.
  3. Submit any relevant documentation or evidence supporting the refund request.

Upon receipt of the refund request, puresubstance will review the request and respond within 14 business days. If approved, the refund will be processed using the original payment method.

3. Non-Refundable Services

The following services are non-refundable:

  • Fees for services rendered after the trial period.
  • Fees for add-on services or features that were explicitly agreed upon by the user.
  • Any fees associated with third-party services or products.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with the terms outlined in this policy.
  • Receive timely communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate and complete information when submitting a refund request.
  • Adhere to the timelines specified in this policy for refund requests.

Limitations and Disclaimers

puresubstance reserves the right to deny any refund request that does not comply with the terms outlined in this policy. In no event shall puresubstance be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the services, including but not limited to loss of profits, data, or other intangible losses.

Data Protection/Security

puresubstance is committed to protecting the privacy and security of user data. All refund requests and related communications will be handled in accordance with our Privacy Policy, which can be found at puresubstance.info/privacy-policy.

Changes to Policy

puresubstance reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on puresubstance.info. Users are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: puresubstance
Phone: +18016629220
Email: [email protected]
Address: Empire State Building, 350 5th Avenue, Floor 12, Office 34, New York, NY 10118, United States

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of the State of [Insert State], without regard to its conflict of law principles. Any disputes arising out of or related to this policy shall be resolved in the competent courts located in [Insert County/City], [Insert State].